Overview

Order management response codes are used to manage the full lifecycle of an order.

Response Codes

Order Status Query

Code	Description
-1	Pending
0	Failed
1	Success
2	Order does not exist
3	Missing request parameters
4	Too many queries (max 100 per request)
5	Account or terminal does not exist
6	Invalid signValue signature
7	Query IP not registered
8	Account cannot be empty
9	Invalid account
10	Terminal cannot be empty
11	Invalid terminal
12	Order number cannot be empty
13	Invalid order number
14	Unpaid order (Payment return code: 50000)
15	Payment canceled (Payment return code: 50008)
16	High-risk transaction (Payment return code: 10000)
17	Blocked by payment interface (includes 2xxxx error codes)
999	System exception

Successful Status Query

Code	Description
0	Query successful
1	No transaction data
2	Invalid account number
3	Invalid terminal number
4	Invalid start date
5	Invalid end date
6	Account cannot be empty
7	Terminal cannot be empty
8	Start time cannot be empty
9	End time cannot be empty
10	Query range cannot exceed 7 days
11	Signature verification failed
12	Request IP not in whitelist
99	Unknown error

Business Order Query

Code	Description
0	Query successful
1	No transaction data
2	Invalid account number
3	Invalid terminal number
4	Invalid start date
5	Invalid end date
6	Account cannot be empty
7	Terminal cannot be empty
8	Start time cannot be empty
9	End time cannot be empty
10	Query range cannot exceed 30 days
11	Signature verification failed
12	Request IP not in whitelist
13	Invalid date type
99	Unknown error

Dispute Order Query

Code	Description
0	Query successful
1	No transaction data
2	Invalid account number
3	Invalid terminal number
4	Invalid start date
5	Invalid end date
6	Account cannot be empty
7	Terminal cannot be empty
8	Start time cannot be empty
9	End time cannot be empty
10	Query range cannot exceed 30 days
11	Signature verification failed
12	Request IP not in whitelist
13	Invalid date type
99	Unknown error

Pre-Authorization

Code	Description
40001	payment_auth type cannot be empty
40002	payment_auth type error
40003	Response URL cannot be empty
40004	back_Url length cannot more than 100 characters
40005	Payment ID cannot be empty
40006	Payment ID error
40007	Not pre-auth transaction
40008	Capture failed
40009	Over capture period
40010	Remark cannot exceed 100 characters
40011	Card number cannot be empty
40012	Transaction can only be voided on the same day(Acquirer local time)
40013	Order number cannot be empty
40014	Cannot cancel the unsuccessful order
40015	The order doesn't exist
40016	This order doesn't support to be cancelled
40017	Exceeding the validity of the cancellation
40018	A Refund application has been submitted, transaction cant be void.
40019	Repeat request.
40020	Incorrect order amount format
40021	Capture/Void amount over order amount
40022	Partial amount void is not supported
40023	Partial amount capture is not supported
40024	Can not fill in the amount
40025	The funds of this account are not sufficient, transaction cant be void.
40026	Please upload the tracking number first.
49999	Operation failed, please try again.

Refund Request

Code	Description
0	Refund request successful
1	Input object empty
2	Refund pending, waiting for notification
3	Request IP not in whitelist
4	Missing parameters
5	Invalid account number
6	Invalid terminal number
8	Invalid payment ID format
9	Refund amount exceeds transaction amount
10	Invalid refund type
11	Invalid refund information
12	Signature error
13	Order not successful, cannot refund
14	Order frozen, cannot refund
15	Incorrect transaction amount
16	Invalid currency
17	Margin already processed, cannot refund
18	Invalid refund amount format
19	Refund amount does not match type
20	Partial refund not supported by channel
21	Funds already processed, cannot refund
22	Invalid transaction amount format
23	Refund reason too long
24	Transaction not reconciled, cannot refund
25	Refund amount exceeds refundable amount
26	Account cannot be empty
27	Terminal cannot be empty
28	Payment ID cannot be empty
29	Refund reason cannot be empty
30	Refund amount cannot be empty
38	Account may be settled or insufficient balance
39	Invalid refund_number
40	refund_number failed, cannot refund
41	Refund period exceeded
42	Duplicate submission
43	Invalid refund reference
44	Refund failed, customer account issue
45	Outside refund period, contact support
46	Discover: if dispute not canceled in 30 days, cannot appeal or refund
97	Refund failed, try later
98	Transaction not found
99	Refund request error

Refund Query

Code	Description
0	Refunded
1	Approved, not processed
2	Pending approval
3	Approval failed
4	Refund ID does not exist
5	Signature error
6	Request IP not in whitelist
100	Account cannot be empty
101	Terminal cannot be empty
102	Refund ID cannot be empty
92	No transaction record
93	Invalid refund ID
94	Invalid account
95	Invalid terminal
96	Missing or incorrect parameters
97	Transaction not found
98	Input object empty
99	Refund query error

Tracking Numbers Upload

Code	Description
0	Upload successful
1	Upload failed
2	Invalid account number
3	Invalid terminal number
4	Signature verification failed
5	Invalid account
6	Invalid tracking number
7	Invalid tracking URL
8	Invalid uploader
9	Invalid Payment ID
10	Missing parameters
11	Request IP not in whitelist
12	Payment ID cannot be empty
14	Account cannot be empty
15	Terminal cannot be empty
16	Uploader cannot be empty
17	Payment ID does not exist
18	Tracking URL cannot be empty
19	Invalid order number
20	Duplicate tracking number
99	Unknown error